Swift provides an efficient and professional recovery service for council tax and non-domestic rate debts to clients throughout England and Wales.
All our enforcement agents are certificated and fully trained, meaning you can have confidence in the integrity and ethical standards of the process, supported by the use of Body Worn Video.
With over 30 years' experience in recovering local authority debts, we have an established and effective recovery process, including letters, visits and telephone calls, which can be tailored to meet your council's requirements. In particular, our enforcement agents are trained to obtain full information from customers, such as their National Insurance number and the name of their employer, to allow the council to explore all possible recovery options.
Our suite of procedures for collecting local taxation debt includes 'soft enforcement', from text reminders when customers simply need a nudge in the right direction through to removal of goods and execution of arrest warrants for the most intransigent of customers.
Swift has achieved consistently high collection rates over many years for a range of clients, from small shire councils to large inner-city metropolitan authorities. Each client is allocated a dedicated Account Administrator, providing a consistent point of contact for day-to-day enquiries.
As part of Marston Holdings, Swift not only provide effective enforcement services by employing enforcement agents strategically throughout England and Wales, but also has international collections capability through Moreton Smith.