Commercial Rent Recovery (CRAR)

Commercial Rent Recovery (CRAR)

Swift is an industry leader with over 30 years' knowledge and experience in recovering Commercial Rent Arrears. Our processes and procedures are compliant with The Taking Control of Goods Regulations 2013 and have been designed to ensure we deliver a first-class service to all our clients.

We believe firmly in traditional values such as professionalism, quality of service, value for money and personal service. Each of our clients has full real-time access to their cases via our secure in-house case management system which can be customised to suit any requirements.
With enforcement agents located throughout England and Wales, Swift can offer genuine national coverage. Our agents are supported by our dedicated commercial rent recovery team who ensure that:

  • a notice of enforcement is sent within 24 hours;
  • an enforcement agent visit is made within 24 hours (on working days) of notice of enforcement expiry (seven clear working days); and
  • all cleared monies are paid to the client within 24 hours.

Click here to download our Form of Authority, which should be completed and emailed to us at

Frequently Asked Questions (FAQs)

Are there any preconditions before I can use CRAR?
Yes. To use CRAR the following conditions must be met:
  1. The lease must be of commercial premises only.
  2. CRAR is limited to the recovery of pure rent (together with interest and VAT). It does not include any sum in respect of rates, council tax, services, repairs, maintenance (even where these sums have been reserved as rent)
  3. The lease must be evidenced in writing and still in existence.
Once we have instructed you, how long will it take to visit the tenant?
Following receipt of instructions, we will serve the legally required Notice of Enforcement (seven clear days) then make a first attendance.
How do you collect your fees?
The tenant is charged the fee on the Notice of Enforcement. If full payment is received by the expiry date on the Notice, the Compliance Stage fee is deducted from the amount received and the rent arrears demanded are transferred to you within 24 hours upon receipt. If the case moves to Enforcement Stage, the Enforcement Stage fees are collected in full from the tenant or on a pro-rata basis if a payment plan is agreed.
What if the tenant pays me direct after you have sent the Notice of Enforcement?
In accordance with The Taking Control of Goods (Fees) Regulations 2014, the Compliance Stage fee is the first payment deducted from any funds received from the tenant, whether the payment is to our company or to you direct. If the tenant has paid you direct, you can either transfer the fee to us or an invoice can be sent to you for the amount due. If the tenant has underpaid, the case can be moved to Enforcement Stage to recover any underpayment due.
What happens if the tenant does not pay after the expiration of the enforcement notice?
An enforcement agent will attend the tenant’s property and take control of goods which normally results in full payment.
What if the tenant cannot pay in full when the enforcement agent takes control of the goods?
The enforcement agent will always attempt to get full payment, however, subject to our client's consent, we will accept a payment arrangement.
What if the tenant defaults on the payment arrangement?
If the tenant fails to make a payment, the enforcement agent, under the controls of goods agreement, will remove the goods for sale.
Do you have to give the tenant any notice before you sell the goods?
Yes. The tenant must be given seven clear days’ notice before the sale of the goods.