Client testimonials

Client testimonials

Swift Commercial offer a high standard service that ensures the efficient and successful collection of our clients rent arrears. In addition, the staff are all lovely people who are extremely approachable and happy to help.


Monmouthshire County Council has been using Swift Credit Services Ltd for many years and I am pleased to say we have a very good working relationship. We are very satisfied with their performance and the professionalism they show in all aspects of their work.

Monmouthshire County Council

The Vale of Glamorgan Council has had a successful working relationship with Swift Credit Services for over 20 years. This relationship has assisted the council in yielding consistently high collection rates in a difficult economic climate whilst also keeping arrears to a minimum. Having an effective recovery process is critical in ensuring the collection of income in order to pay for essential local services and working closely in partnership with Swift Credit Services has contributed to the success achieved.

Vale of Glamorgan Council

Swift Credit Services has provided enforcement agent services to Newport City Council for over 30 years, mainly for local taxation revenue streams such as Council Tax and Non-Domestic Rates, but also for Housing Benefit Overpayments and other income sources. During these three decades, Swift has always delivered a high quality, professional service and has demonstrated a desire to be at the forefront of technological advances. As a supplier, the company has been wholly to the benefit of the council and has always been keenly aware of changing demands and pressures to improve performance in revenue collection.

Newport City Council

Swift have constantly delivered a high service to Neath Port Talbot Council over the years and have proven to be a reputable, reliable and approachable debt enforcement partner with an excellent track record of collecting council tax debt.

Neath Port Talbot County Borough Council

I am happy to confirm that Swift Credit Services Ltd has been working with Bridgend County Borough Council on the collection of PCN debt under the RTA Act since November 2013. During that time they have provided a first class service to the council and their collection rate against warrants issued is higher than anticipated and well above industry average. As a company, they are pleasant to work with and are most helpful with technical enquiries or matters of law and we have developed good relationships with all of their officers involved in our contract, including the managers Huw and Chris, and our day to day contact, Anne-Marie Morgan.

I have no hesitation in recommending Swift to you.

Bridgend County Borough Council

Having worked with Swift Credit Services for over 20 years, I have never been disappointed with the service they provide. They are a very professional organisation and the knowledge and skills of staff is of the highest standard. They deal with our clients courteously and respectfully, taking into consideration all factors to establish the appropriate way to progress with the collection of outstanding monies.

Torfaen County Borough Council

Neath Port Talbot CBC has been working with Swift Credit Services collecting Road Traffic PCNs since 2001. During this time we have developed an excellent working relationship with their staff whose knowledge and skills are of the highest standard.

They have an excellent track record in collecting PCNs and continue to make improvements to the service they provide us. They were one of the first enforcement companies in Wales to provide BWVs to all their enforcement agents.

Neath Port Talbot County Borough Council

Swift Credit Services Ltd provides Caerphilly County Borough Council with a professional enforcement service in respect of council tax and business rate arrears, using the latest information technology to maximise results. Being based in Wales, the company appreciates the issues facing our local community and actively works with us and agencies like Citizens' Advice to achieve the best outcomes. Swift's flexible approach means the company willingly adapt their processes to accommodate a particular client's needs. Swift has been a reliable business partner for many years and the company is always striving to improve its results to be the best in this challenging area of revenue collection.

Caerphilly County Borough Council

The City of County of Swansea have used Swift for the past few years to recover debts associated with non-payment of Penalty Charge Notices and we have been very pleased with the successful and professional way they have dealt with our work.

City and County of Swansea

Swift provide an extremely professional service, with a high level of experience and skill required to do the job correctly. Swift respond when needed and will always accommodate our requests, particularly when action is required with an immediate response.

We could not be more happy with the level of service we receive from Swift.

Solihull Council

Having worked with Swift Credit Services Limited for four years we do not hesitate to contact them when further action is required to obtain payment from our clients. The required action, whether it be a 7 Day Letter, the issue of CRAR (Commercial Rent Arrears Recovery) or Statutory Demands is taken promptly and with the help of Swift Credit Services Limited we have had a very high success rate when taking further action to recover overdue debts. The staff are professional, experienced and friendly with an in depth knowledge of the law which they are willing to share when helping to advise on the best course of action to take in order to obtain payment from our clients. We would therefore recommend Swift Credit Services Limited to Companies who require assistance with debt collection.

Realm Limited

I've been using Swift Credit Services for more than 13 years for various services including process serving, peaceable re-entries and trespasser evictions. That in itself demonstrates how much I rate them. However, I would add that from the first point of contact right through the process Swift staff are friendly and flexible, helpful and knowledgeable and extremely professional. They are always quick to respond to email instructions and to react to urgent work requests. My clients have always been pleased with the service provided which makes me look good! I wouldn't look anywhere else.

Temple Bright

I have used swift credit services for over 20 years to collect outstanding rent and service charge money and have always received an excellent standard of service.

Alder King and McGaw & Co